Establish what you have and who owns the car
Check the vehicle’s usual key storage places and ask anyone who last arranged wheel or tyre work whether they know where the adaptor is. If you find a key that may be damaged or may belong to another vehicle, explain that uncertainty rather than marking the appointment as fully prepared.
For a hire, leased or company vehicle, contact the owner or responsible person about their assistance process and approval arrangements. Tell the booking team who can authorise the work. Knowing who makes the decision is particularly useful when you are visiting Skye in a car that is not your own.
Send information that allows an assessment
Provide clear photos of the wheel, the locking fixing and any key you have. Include the registration, the tyre issue and whether other work has already been attempted. Mention visible damage and anything the previous garage or assistance provider has told you about the fixing.
The team uses that information to discuss suitability and the equipment available. An online description or photograph cannot promise a successful removal. Different fixing designs and conditions may need a different approach, and some requests cannot be accepted as a routine mobile tyre visit.
Agree the scope before reserving a routine fitting
Do not hide the missing-key issue in an otherwise standard replacement request. It may affect the appointment, price and whether the fitting can proceed. Ask whether assistance can be offered, what needs checking on arrival and which additional charge is being proposed before accepting the job.
If you already have a reservation, contact the team with your reference as soon as you discover the problem. A booked time does not guarantee that specialist removal is included. The useful outcome is a clear plan for the wheel access and tyre work together, with any limitations understood before anyone travels.
Before you book
- Check for the key and ask the vehicle owner.
- Send wheel, fixing and key photographs.
- Explain damage or previous removal attempts.
- Confirm the scope, approval and extra cost.
Your tyres, taken care of.
Tell us where you’ve safely stopped and what your vehicle needs. We’ll check availability and confirm your quote and arrival estimate.
Your questions, answered.
Can you always remove a locking nut without the key?
No. The fixing, its condition and available equipment need assessment. The team will explain whether assistance can be offered before agreeing the job.
Is removal automatically included in tyre fitting?
No. Tell the team about the key issue before booking so any extra work, price and appointment requirements can be discussed.