Describe what changed after the impact
Explain whether pressure dropped immediately, a warning appeared or visible damage developed. Identify the wheel or wheels involved and say whether the vehicle has been driven since. This information helps the fitter understand what needs assessment without treating a photograph as a diagnosis.
If you can see a bulge, cut or other obvious damage from a safe position, mention it. Do not continue driving on a flat or visibly damaged tyre to reach a more convenient appointment location.
Include the wheel in your enquiry
A pothole enquiry can involve more than the tyre. Describe any visible rim damage or change in how the vehicle behaves. The fitting team needs to know about concerns outside a straightforward tyre replacement before accepting the job.
A mobile tyre appointment does not automatically include wheel refurbishment, suspension repair or alignment. Ask which work can be assessed and what may require another service.
Record the location separately from a claim
Share the vehicle’s current position for attendance, even if the impact happened elsewhere. Keep any photographs or notes you want for your own records without standing in traffic to collect them. The fitter’s role is to discuss the tyre job; compensation and road-maintenance claims are separate matters.
Agree the scope and full price
Confirm the correct tyre size and whether more than one tyre needs attention. Ask for a quote separating the callout, tyre and additional work. An urgent visit depends on a suitable available fitter, the actual route and a workable location; the 7–15 minute target is not a fixed promise after every impact.
Before you book
- Identify the affected wheel or wheels.
- Describe pressure loss and visible changes.
- Mention wheel damage or handling concerns.
- Share the current vehicle location.
Your tyres, taken care of.
Tell us where you’ve safely stopped and what your vehicle needs. We’ll check availability and confirm your quote and arrival estimate.
Your questions, answered.
Can a photograph prove the tyre can be repaired?
No. It can help explain the enquiry, but the fitter must inspect the tyre before deciding whether repair or replacement is appropriate.
Will a tyre replacement fix steering vibration?
That cannot be promised. Explain the symptom before booking so the team can discuss the scope and whether other assessment is needed.
Useful sources
For further information, explore these sources.