Translate the booking terms once
The registration is the number on the licence plate. A hire car is a rental car. The boot is the trunk, and a locking wheel nut key is the special adapter needed for a locking wheel fastener. When asked for a postcode, provide the UK address code for the actual vehicle location.
If you are unsure what a form field means, describe the item rather than guessing.
Read the size from this car
Supply the sidewall specification from the affected tyre, including the characters after the main size. Do not use the tyre size remembered from your car at home or assume every vehicle with the same model name has identical wheels.
Michelin's guide distinguishes tyre dimensions from load and speed ratings. Send a clear image if the marking is unfamiliar. Tell the team whether the photograph is the damaged road tyre or the spare, because those can describe different requirements.
Use left and right without a steering-side assumption
Say front left, front right, rear left or rear right as viewed from the seated driver facing forwards. Avoid “my side” or “passenger side” when different people may picture different steering layouts.
Give the actual vehicle pin and a parking or road description. A hotel booking address may differ from the place where the car has stopped. Explain which phone contact will be with the vehicle if your travelling group separates.
Keep the rental and fitting conversations connected
Use the assistance contact in your UK rental agreement and obtain its instructions before approving independent work. Do not assume a familiar American membership, card benefit or rental protection applies to this specific visit; ask the relevant provider directly.
When a mobile visit is proposed, confirm the accepted location, work, complete quote and actual appointment details. Keep the booking reference and rental approval accessible. An enquiry does not establish insurance acceptance, passenger transport or a particular arrival time, and a vehicle in immediate danger needs appropriate emergency assistance.
Before you book
- Registration means the car's licence plate.
- Read the size from the actual affected tire.
- Describe wheel position from the driver's seat.
- Pin the car rather than your hotel.
- Follow the UK rental agreement's assistance process.
Your tyres, taken care of.
Tell us where you’ve safely stopped and what your vehicle needs. We’ll check availability and confirm your quote and arrival estimate.
Your questions, answered.
Do tyre and tire mean different products?
No. Tyre is the UK spelling used on this website. Send the full specification from the actual vehicle so the team can assess what is required, whatever spelling you used in your search.
Can I use the rental company's US assistance number?
Check the agreement and assistance information supplied for your UK rental. Use the contact route it specifies, and keep the rental reference ready. Do not assume another country's process applies.
Useful sources
For further information, explore these sources.