The first conversation establishes the situation
Tell the team where the vehicle is, which tyre appears affected and whether the tyre went flat while driving or while parked. Mention any impact, warning message, sealant use or previous repair you know about. You are reporting observations rather than diagnosing the fault. If you cannot safely see the wheel, explain that instead of stepping into traffic to take a picture.
Share the registration, visible tyre specification if available and a contact number that will reach you. Describe the parking surface and access for the service van. These details help the team assess attendance and potential tyre options. An online request does not establish repairability, reserve every possible replacement product or remove the need to assess the working location.
Inspection determines whether repair is appropriate
The visible hole is only part of the decision. Michelin explains that a professional needs to inspect the tyre internally, including for damage associated with running at low pressure. The location and nature of the damage also matter. A small-looking mark on the outside therefore cannot guarantee that a repair will be appropriate once the tyre is examined.
Ask the fitter to explain the finding in plain language and distinguish a repairable puncture from damage requiring replacement. If the air loss has another cause, ask what has been identified and what can be addressed during this visit. You should understand the proposed work without needing to recognise repair materials or choose a technical method yourself.
Agree the next step before the work changes
If repair is suitable, confirm the agreed job. If replacement is needed, discuss the required specification, available tyre and complete replacement quote before approving it. The confirmed replacement quote includes the quoted tyre and fitting. If a suitable product or safe working arrangement cannot be confirmed, discuss another practical plan instead of assuming any tyre can be fitted immediately.
Use our emergency puncture repair service when you need help with a current puncture concern. Explain any deadline, but keep the decision based on the inspected tyre and confirmed availability. If you are coordinating the visit for somebody else, arrange an authorised contact for approval. That avoids the fitter having to find a decision-maker after identifying the work required.
Before you book
- Describe when and how the pressure loss occurred.
- Disclose impacts, sealant use and driving while flat.
- Share the vehicle location and access conditions.
- Approve the inspected repair or confirmed replacement plan.
Your tyres, taken care of.
Tell us where you’ve safely stopped and what your vehicle needs. We’ll check availability and confirm your quote and arrival estimate.
Your questions, answered.
Can a photograph confirm that my tyre is repairable?
No. It can help explain the enquiry, but a professional inspection is needed before repair suitability can be confirmed.
What happens if the tyre cannot be repaired?
The team discusses an appropriate replacement and availability, or another plan if the required tyre or working arrangement cannot be confirmed.
Useful sources
For further information, explore these sources.